Privacy Policy

Last Updated: May 29, 2025

Applies to: GotPrint (“we”, “our”, or “the Company”)

Data Controller (GDPR): GotPrint trading co., ltd.

1. Information We Collect

We collect the following categories of personal data when you visit our site, place an order, or interact with our services:

Identity Data: Name, company name, job title
Contact Data: Email address, phone number, shipping/billing address
Account & Transaction Data: Username, order history, invoice details
Payment Data: Processed securely via third-party providers (e.g., Stripe); we do not store card numbers
Usage Data: IP address, browser type, time of visit, pages visited, device identifiers
Tracking Data: Cookies and tracking tools for personalization and performance monitoring

2. How We Use Your Information

Your personal data is used for the following purposes:

To fulfill orders and provide customer support
To personalize product recommendations and marketing
To process payments and issue invoices
To maintain security and optimize website performance
To comply with applicable laws and legal obligations

3. Legal Basis & Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), our processing is based on:

Contractual necessity (e.g., fulfilling your orders)
Legitimate interests (e.g., preventing fraud, improving user experience)
Consent (e.g., newsletter subscriptions)
Legal obligations (e.g., tax or accounting requirements)

Your rights include:

Right to access, rectify, or erase your personal data
Right to withdraw consent at any time (without affecting past processing)
Right to restrict or object to processing
Right to data portability
Right to lodge a complaint with a Data Protection Authority

4. Data Security Measures

We implement industry-standard safeguards, including:

SSL encryption and secure server infrastructure
Role-based access controls and audit trails
Routine monitoring and vulnerability management
Third-party vendor assessments for data processors

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Analyze site traffic and trends
Remember preferences and login states
Improve website performance and user experience
Serve targeted marketing (with consent where required)

You may manage cookie preferences through your browser settings or opt-out via cookie banners (where applicable).

6. Information Sharing and Disclosure

We do not sell your personal data. We may share it with:

Service providers: e.g., payment processors, email delivery tools, analytics platforms like Google Analytics
Regulatory or legal authorities, if required by law
Business partners, only with your explicit consent

All third parties are contractually obligated to protect your data and comply with applicable laws.

7. Accessing or Updating Your Data

You may request to:

View or update your profile and account information
Correct inaccuracies in your order history or contact details
Contact us at [email protected] for assistance

8. Deleting Your Data or Withdrawing Consent

You may:

Request deletion of your data (“right to be forgotten”)
Unsubscribe from marketing emails at any time
Withdraw prior consents (e.g., for cookies or promotional contact)

We honor all such requests within legally required timeframes.

9. Data Retention Policy

We retain personal and order-related data for 10 years to fulfill legal, tax, and contractual obligations. After this period, data is securely deleted or anonymized.

10. Third-Party Links & Tools

Our website may include links to external sites or embedded third-party tools (e.g., live chat or analytics). We are not responsible for their privacy practices. Please review their respective privacy policies.

11. Policy Updates

We may revise this Privacy Policy periodically. Material changes will be notified via:

Website announcements
Email (where applicable)

The “Last Updated” date at the top of this page reflects the most recent changes.

12. Contact Us

For any privacy-related inquiries, requests, or complaints, please contact:

📧 Email: [email protected]

🏢 Data Controller: GotPrint trading co., ltd.

📍 Applicable Laws: GDPR (EU), CCPA (California)

13. Consent Statement

By using our website and services, you agree to the terms of this Privacy Policy and consent to the collection and processing of your personal data as described herein.